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Ramro Sasto
Ramro Sasto
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  • Home
  • All Products
  • Books
    • Nepali Children Books
    • Nepali Sahitya (Lit)
    • Hindu Religious Books
  • Puja Samagri
    • Puja Samagri
  • Contact
  • About

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  • Orders
  • My Account
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Privacy Policy

 This Privacy Policy describes how Ramro and Sasto collects, uses, and discloses your information when you use our website www.ramrosasto.com, Ramro Sasto).

1. Information We Collect

a. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Any information you provide when contacting us

b. Information Collected Automatically

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on the Website

This information is collected through cookies and similar tracking technologies.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze traffic and usage patterns
  • Personalize your experience
  • Support advertising (if applicable)

You can disable cookies in your browser settings; however, some features of the Website may not function properly.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Send marketing communications (with your consent)
  • Improve our Website and services
  • Analyze usage trends
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. Payment Processing

We use third-party payment processors (such as Stripe, PayPal, or similar services) to process payments.

We do not store your full payment card information on our servers. Payment information is handled securely by these third-party providers in accordance with their privacy policies.

5. Sharing Your Information

We may share your information with:

a. Service Providers

Third parties that help us operate our business, such as:

  • Payment processors
  • Shipping providers
  • Hosting providers
  • Analytics providers
  • Email and marketing platforms

These providers are contractually obligated to protect your information.

b. Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

c. Business Transfers

If we are involved in a merger, sale, or acquisition, your information may be transferred as part of that transaction.

d. No Sale of Personal Data

We do not sell or share your personal information for monetary compensation.

If you are a resident of California, you have rights under the California Consumer Privacy Act, including the right to request that we do not sell or share your personal data.

6. Third-Party Services

We may use third-party tools such as:

  • Website analytics (e.g., Google Analytics)
  • Advertising platforms
  • Email communication services

These third parties may collect information according to their own privacy policies. We are not responsible for their practices.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the Internet is completely secure. By using our Website, you acknowledge and accept this risk.

9. Your Rights

Depending on your location, you may have rights under applicable laws such as the General Data Protection Regulation or CCPA.

These may include:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Opt-out of marketing communications

To exercise your rights, contact us at the information below.

10. International Users

If you access our Website from outside the United States, your information may be transferred to and processed in the United States.

11. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

2. User Responsibility

You are responsible for:

  • Maintaining the confidentiality of your account (if applicable)
  • Protecting your devices and login credentials

We are not responsible for unauthorized access resulting from your failure to safeguard this information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact us:

Email: info@ramrosasto.com
Phone: 412-626-8843

Return and Refund Policy

 Return and Refund Policy for Ramro Sasto LLC

Effective Date: 3/26/2026

1. All Sales Are Final

All purchases made through www.ramrosasto.com are final sale.

We do not accept returns, exchanges, or refunds unless required by law or explicitly stated otherwise.

2. Exceptions (Limited Cases Only)

We may, at our sole discretion, offer a replacement or resolution only in the following cases:

  • You received the wrong item

To qualify:

  • You must contact us within 3 days of delivery
  • You must provide clear photo/video evidence
  • The item must be unused and in original condition

3. Non-Returnable Items

The following items are strictly non-returnable:

  • Opened or used products
  • Custom or personalized items
  • Discounted or clearance items
  • Items marked “Final Sale”

4. Refund Policy

  • Refunds are not guaranteed and are issued only at our discretion
  • If approved, refunds may be:
    • Store credit, or
    • Original payment method (if required by law)

Shipping costs are non-refundable

5. Shipping Issues

We are not responsible for:

  • Carrier delays
  • Lost or stolen packages after delivery confirmation

If a package is marked delivered, you must contact the carrier directly.

6. Chargebacks and Payment Disputes

By making a purchase, you agree:

  • To contact us before filing any dispute
  • Not to initiate fraudulent or abusive chargebacks

We reserve the right to:

  • Contest all chargebacks with evidence
  • Recover associated fees and costs
  • Suspend or permanently ban accounts

7. Refusal of Service

We reserve the right to refuse returns, refunds, or future service to anyone suspected of:

  • Abuse of this policy
  • Fraudulent activity
  • Excessive disputes or chargebacks

8. Contact Us

If you believe your order qualifies under our limited exceptions:

Email: info@ramrosasto.com
Phone: 412-626-8843

Copyright © 2026 Ramro Sasto - All Rights Reserved.

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